- rude service staff. girl at the cashier was talking on the phone while trying to take my order. then she left halfway while taking my order without saying anything, she just walked off……..
- waited more than THIRTY FIVE MINUTES for our order. we weren’t told that we would have to wait that long beforehand.. and there are no seats in the place either, so we stood the whole entire time. we were only the second in line and the place wasn’t crowded at all but we waited SO LONG because they were very slow and inefficient. only ONE girl was preparing all the orders and the other girl was talking on the phone, walking around.
- no apology given whatsoever from start to end. ridiculous. no explanation or apology was given, extremely unprofessional.
- a poor couple came in shortly after us and they had ordered grab pick up. when we got our order 35 minutes later, they hadn’t even started on the couple’s order. the rude girl even told them that there are still many orders before theirs. unbelievable
- the bagels themselves were actually quite delicious. otherwise this review would be 0 stars not 1 star lol

You would think that with such an expensive menu & beautiful decor, the atmosphere would be really good. But honestly the waiting staff lessened the experience. It was off-peak but a total of 7 idle staff were being extremely loud and noisy, mucking around and playing & even dancing with each other right in front of everyone dining. Sadly it makes the atmosphere more like Pizza Hut and is really unprofessional. Food & drinks were really not bad but the service is just off-putting. It would have been more normal at a cheaper place, but for the price you pay this isn’t the kind of service you would expect.