Your frontline staff manager told us today lunchtime we couldn’t go in even though 3 of us were already here waiting for past 1 hour because he couldn’t add 1 more person when my friend may or may not turn up as he did not reply.

We do not understand why there is the difference between a table for 3 and 4, and the inflexibility of your entry policy, even though we will be ordering straightaway.

It definitely ruin our dining experience on our birthday month and to us it is an integral part of your branding and customer service which can be improved much.