The restaurant's insincere reply.

Thank you for your patience while we look into this matter. We are sorry to hear about your experience. We would like to apologize on behalf of the staff for the misunderstanding and have spoken to the team to provider a clearer explanation in future. We understand that our staff had offer to add on $10 each for the 2 kids meal to upgrade into adult portion that include 2 soup of the day which was $5.80 each so both of you can still enjoy the ice-cream that comes with the kid's meal. Regards to the bill charges from $47.48 to $35.49 as our staff had waived off 1 add-on $10 as service recovery for the wrong charges of water. We have reminded our staff to inform guest of the changes of bill charges and Kid menu which is applicable for kids under 10 years old upon ordering to prevent miscommunication. This feedback is being highlighted to our operations team for further improvement.Service training is also in place for our service staffs to improve on their service, especially on professionalism. We will enforce our SOP to ensure service standard are met. We would like to invite you back with 2 slices of counter cake with 2 coffee or tea on your departure day. We hope that this will not affect your impression and you will have a pleasant journey visiting Singapore. Once again, we apologies for the inconvenient and disappointment caused and hope to welcome you back soon.