Terrible experience at the restaurant. Bad service. We were seated and ordered by 6.30pm. Told the staff we want to use burpple but she walked away. Carried on conversation with my guest without thinking too much about it. Until the moment I wanted to make payment then I realised i couldn't redeem it because it has to be done by 7pm.
Couldn't have seafood options either, even though it's not stated on the deal. I've been on burpple for some time but it's the first time I have had such a frustrating and embarrassing experience.
Pizzas were hard and not worth the price we paid. I'm so disappointed that I'm writing a review for the first time!
The staff should have asked me to redeem it after I told her I'm using it instead of walking away. What's worse is when the manager said, "yes a lot of people have an issue with this" which means they are aware of this and intentionally chose not to remind us. And the manager should also have showed empathy instead of saying, "the problem that you cannot redeem is between you and the burpple app. The condition is not by us."
Level 2 Burppler · 1 Reviews